At Swayclock, we want you to be completely satisfied with your purchase. If you are not entirely happy with your clock, we are here to help make things right.

1. 30-Day Return Policy

You may return your items within 30 days of the delivery date for an exchange or a refund. To be eligible for a return, the clock must be in its original condition, unworn, unused, and in its original packaging.

2. How to Initiate a Return or Exchange

To start the process, please reach out to our support team with your order number and the reason for your request. We will provide you with the necessary instructions to complete your return.

Email Support: support@swayclock.store

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original method of payment within a certain number of business days, depending on your bank's policies.

4. Shipping Costs

Please note that customers are responsible for covering their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service when sending your return to us.

5. Damaged or Incorrect Items

If your clock arrived damaged or if you received the incorrect item, please contact us immediately at support@swayclock.store so that we can evaluate the issue and provide a swift resolution.